Terms & Conditions

The following terms and conditions apply to and belong to Glamour & Grace.

When placing an order or making a booking by method of payment you accept agree to the following:

HIRE

The hire period for all items listed on the Price List will be 1 to 3 days.
Any requirement for an extended hire period must be confirmed by Glamour & Grace in writing.  Extended periods of hire will be charged per 24 hrs and price available upon application.

All goods will remain the property of Glamour & Grace at all times.

The customer is solely accountable for the goods during the period of hire (both original and extended hire periods).  Period of Hire shall mean ‘from delivery to collection’.

MINIMUM ORDER

A minimum order of $50 is required for Hire.

DELIVERY & COLLECTION

Glamour & Grace will deliver and collect within a 100 km radius of Auckland CBD.

A distance of 20 km radius from West Gate shopping centre is covered within the total cost of your booking / hire fee excluding furniture hire.
Any additional kilometres will be charged at $2.00 per km. Collection will take place up to 24 hours after your event.

Furniture hire delivery charged will be quoted  upon application.

Delivery will be made 1 to 2 days prior to your event.  Date, Time, Address and Contact Details of the event venue should be given at the time of booking.

All hire items should be packed as on delivery.

CONDITION OF GOODS

All goods should be checked and inspected against the Glamour & Grace delivery note at time of receipt.

In the event of any shortage or damage, the customer shall note this on the delivery note at the time of collection/delivery.  If the customer fails to do this then it will be deemed that the goods have been delivered in a clean and undamaged condition.

If no one is available to check the goods at time of delivery then this will be at the ‘customers’ own risk and will be deemed as being delivered in a clean and undamaged condition.

Many items hired are vintage and it is therefore expected that there may be some wear to the gilt edges and patterns.

WASHING UP

All goods on delivery will be ready for use.  Before collection the ‘customer’ has two options:

Glamour & Grace Clean. An extra charge of 10% of the total hire charge will be made for this service. The ‘customer’ must ensure that all excess food is scrapped and rinsed from all crockery and cutlery.

Customer Wash. Due to the fragile nature of our products all crockery and cutlery must be washed by hand and not placed in a dishwasher or any other machine.

TERMS OF PAYMENT

A non-refundable deposit of 50% of the total hire / booking charge will be required to secure your order within 7 days from time of booking.  This can be paid by cash, cheque or bank transfer.  Any bookings made less than 30 days before the event will pay 100% of the total cost.  This deposit will secure all hire items and services requested at time of booking.

CANCELLATION

Any hire items or service bookings cancelled less than 30 days prior to the event date will incur a charge of 50% of the cost of those items or service – unless re-hire or re booking can be arranged.

Cancellation of the total hire order must be made in writing.  The 50% non refundable deposit will not be returned and the following charges will also apply:

NOTICE PRIOR TO EVENT DATE

CHARGE

30 days or more

No Charge

15-29 days

50%

Under 14 days

100%

FINAL BALANCE

The final balance must be made 21 days prior to the event for all hire and services provided by Glamour and Grace.

DAMAGES BOND

25% of the total hire charge is required as a refundable deposit. This will be returned to the customer once all items have been returned and checked for any loss or damage following hire.  Any damaged or missing items will be reported to the customer within 4 working days. In the event of any outstanding balance or damaged / lost goods the customer authorises Glamour and Grace to deduct the total owing from this deposit.

In the event where breakages/damage totals exceed the damage deposit then ‘the customer’ will be billed for any additional costs and this will be paid within 5 working days.

Any broken items must be kept by the customer and returned to Glamour & Grace upon return of hired items.

LIABILITY

Glamour & Grace shall not be held responsible for any injury or damage caused to persons or property by the goods or services provided however caused.

SETTING UP & PACKING DOWN

Where the customer has booked a service requiring Glamour & Grace to set up or clear down, the customer must ensure that the ‘venue’ is available to Glamour & Grace for a pre agreed period of time before and after the event.

VIEWING

In the event where the customer wishes to personally view any of the hire products this is to occur via prior arrangement only.